Shipping Policy
Hive Interiors is committed to providing a premium delivery experience within the United Arab Emirates. This policy outlines the procedures governing the shipment and delivery of your orders.
1. Shipping Destinations
We currently offer delivery services to all locations within the United Arab Emirates (UAE).
2. Delivery Timeframe
To uphold our commitment to unparalleled quality and craftsmanship, all Hive Interiors products are meticulously made to order. This process ensures that each item is crafted specifically for you, minimizing any potential impact on quality from prolonged storage. Consequently, please anticipate a delivery timeframe of 10-15 business days from the date of order confirmation. While we endeavor to adhere to this schedule, please acknowledge that delivery times are estimates and may be subject to external factors, including public holidays, remote delivery locations, or unforeseen logistical circumstances.
3. Shipping Costs
Shipping costs are calculated based on the destination within the UAE. The applicable shipping fee will be clearly displayed during the checkout process. From time to time, Hive Interiors may offer complimentary shipping promotions on qualifying orders.
4. Accuracy of Delivery Information
To ensure seamless delivery, please provide a complete and accurate delivery address, including building name, apartment/villa number, street name, and a valid contact telephone number. Hive Interiors assumes no liability for delays or misdeliveries resulting from inaccurate or incomplete address information.
5. Delivery Attempt Procedures
Our designated delivery partners will typically attempt delivery on 2 occasions. In the event of unsuccessful delivery attempts, you will be contacted to arrange an alternative delivery appointment. Should we be unable to establish contact or schedule a mutually convenient delivery time, the order may be returned, and additional shipping charges may be levied for reshipment.
6. Damaged or Lost Shipments
In the unlikely event that your order arrives damaged or is lost in transit, please contact us immediately at support@hiveservices.ae. We will promptly liaise with the delivery partner to conduct a thorough investigation and facilitate a replacement or appropriate refund. Please retain all original packaging materials.
7. Order Tracking System
You can monitor the real-time progress of your shipment by contacting us at 0543036056
8. Client Support
For any inquiries pertaining to this policy or your order, please do not hesitate to contact us at support@hiveservices.ae
Hive Interiors values your patronage and remains steadfast in our commitment to delivering an exceptional and seamless experience within the UAE, ensuring that your bespoke, made-to-order items arrive in pristine condition.
