Yes, you can place an order over the phone by calling our customer service team at [insert phone number here]. They will guide you through the ordering process.
No, you can place an order as a guest. However, creating an account allows you to track your order history and save your preferences for future purchases.
You can cancel your order within 12 hours of placing it. After 12 hours, your order may have already been processed. Please contact us as soon as possible if you wish to cancel.
If you need to modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed.
Yes, you can pre-order items that are currently out of stock. We will notify you when the item is available and ready to ship.
Payment
Yes, we use industry-standard SSL encryption to protect your payment details and ensure a secure online shopping experience.
Currently, we do not offer payment in installments directly. However, you may be able to use third-party services like Tabby or Tamara at checkout, subject to their terms and conditions.
If your payment is declined, please check that your billing information is correct and that you have sufficient funds available. You may also contact your bank or try an alternative payment method.
We accept payments in AED (United Arab Emirates Dirham).
Unfortunately, we do not support splitting payments between multiple credit cards.
No, all prices listed on our website are exclusive of VAT (Value Added Tax). It will be calculated during check out
Yes, we offer exclusive discounts for interior designers and trade professionals. Please contact our sales team to learn more.
Shipping & Returns
Please allow 10-15 business days for delivery.
We will contact you to schedule a delivery date and time that is convenient for you. We will do our best to accommodate your preferences.
If your order arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement.
Yes, our delivery team will assemble your furniture upon delivery. This service is included in the delivery fee.
You will receive a notification via SMS or phone call from our delivery team to confirm the delivery date and time.
Unfortunately, we do not offer old furniture removal services at this time.
Please measure your space carefully before placing your order to ensure that the furniture will fit. If the delivered furniture does not fit, you may be able to return it subject to our Returns Policy.
General Inquiries
We are currently developing a loyalty program and will announce it soon. Subscribe to our newsletter to stay informed.
We welcome your feedback. You can provide feedback by contacting us through our website or by leaving a review on our social media channels.
Yes, we collaborate with influencers and bloggers. Please contact our marketing team to discuss potential collaborations.
Please visit our Careers page to view current job openings and submit your application.
